TERMS AND CONTITIONS
LUXURY HOLIDAY HOME
South Creake · North Norfolk
By booking a stay at The Old Chequers, you agree to the Terms & Conditions set out in our Rental Contract Agreement. Feel Free to contact us via email if you have any questions.
RENTAL CONTRACT AGREEMENT
1.1 The Old Chequers Limited is incorporated in England whose registered address is 37 Front Street, South Creake, Norfolk NR21 9PF.
1.2 Customers renting property at The Old Chequers are referred to as “the Guest”
2. Duration and Times of Rental
2.1 Rentals are for a maximum of 4 weeks and commence at 4pm on the first day of the rental and end at 10am on the day of departure unless otherwise notified. This period hereafter is referred to as “the Holiday”
2.2 The period booked will be stated on the confirmation sent by email to the Guest when they book (the “Booking Confirmation”). The period booked cannot be exceeded unless The Old Chequers Limited gives written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension.
3. Deposits and Cleaning fee
3.1 If a booking is made eight weeks or more before the Holiday is due to start, a deposit of 50% of the rent is payable.
3.2 If a booking is made less than eight weeks before the Holiday is due to start, the full rent, plus any additional charges, including a non-refundable Damage Waiver Fee, must be paid at the time of booking.
3.3 Should The Old Chequers Limited not accept or reject a booking request, all sums of money paid by the Guest in relation to the Holiday will be refunded immediately.
3.4 A cleaning fee shall be charged to the guest in addition to the nightly rental rate.
4. Final Payment
4.1 Unless otherwise agreed by The Old Chequers Limited in writing (and subject to clause 7 below) the price for the Holiday shall be the rent for the property as set out in the booking enquiry.
4.2 Subject to the Cancellation provision in Clause 5 below, as soon as the booking is received and accepted by The Old Chequers Limited and the Guests are in receipt of the Booking Confirmation, the guest is liable for payment of the balance of the rent, along with any additional charges that may be due in relation to the holiday.
4.3 Payment of the rent and additional charges are payable to The Old Chequers Limited 8 weeks before the start of the Holiday (“the Due Date”) and non-payment by the Due Date may, at the sole discretion of The Old Chequers Limited, be treated as notice of cancellation.
4.4 If payment is not received by the Due Date and in accordance with clause 4.3 above, The Old Chequers Limited have treated the non-payment as a cancellation of the Holiday, the Guest will lose their booking and the deposit shall be non-refundable.
4.5 The Old Chequers Limited shall not be responsible for sending reminders of the Due Date.
4.6 The dates of the Holiday may be changed providing the property is available for the new dates and the Owners accept the change.
5.1 Once a booking has been confirmed by The Old Chequers Limited, the booking can only be changed or cancelled with the written agreement of The Old Chequers Limited.
5.2 If as a Guest you wish to cancel the booking, you as the Guest must notify The Old Chequers Limited in writing (the “Cancellation Notice”).
5.3 A booking can only be cancelled prior to the start of a letting.
5.4 In the event that a cancellation is made then a cancellation charge is payable depending on the number of days before the Holiday start date that The Old Chequers Limited have received the Cancellation Notice. The Cancellation Charge (as a percentage of the rental cost of the holiday) is set out below:
Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 30 days away.
50% refund for cancellations made earlier than 14 days before check-in.
No refunds for cancellations made within 13 days of check-in, subject to clause 5.5
5.5 In the event of The Old Chequers Limited receiving a Cancellation Notice, The Old Chequers Limited will re-market the cottage for the cancelled holidays date. In the event of the cottage reselling for the full price, The Old Chequers Limited will return the deposit or full balance minus a £30 cancellation administration fee. If the property resells for a lesser price, the Guest will be refunded the lesser price minus the £30 administration fee.
5.6 Guest are required to take out cancellation and holiday insurance.
6. Damage Waiver/ Cautionary Good Housekeeping Deposit
You will be required at the time of making your final payment to provide us with a Cautionary Good Housekeeping Deposit of cleared funds, as a deposit to cover accidental damage, loss or loss of rental as a result of the conduct of the guest or members of the guest’s party, dog or any other person authorised to enter the property at the guest’s invitation or authority. Please note this payment is returned within 5 working days of your departure. Guests are liable for loss and damage caused to the owners’ property and contents to the full value of the owners’ loss even though the value of the loss exceeds the damage deposit.
7. Price changes
The Old Chequers Limited reserves the right to amend prices on booking platforms due to errors or omissions, but such charges shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the booking if the amended prices is significantly higher than the original price quoted.
8. Method of Payment
Payments may be made by electronic bank transfer, cheque, debit card or credit card, subject to the availability of payment methods offered by The Old Chequers Limited at the time of booking. Any charges raised against The Old Chequers Limited by their bank for handling dishonoured bank transfers or any other payments will be passed onto the Guest who is liable to reimburse The Old Chequers Limited.
9. The Guests Obligations
9.1 To pay for any losses or damages to the property and contents caused by The Guest or a member of their party (reasonable wear and tear excluded) and inform The Old Chequers Limited immediately so items can be replaced or repaired prior to the arrival of future Guests.
9.2 To take good care of the property and leave it in a clean and tidy condition at the end of the Holiday, with exception of linen to be laundered. A cleaning service is not provided during the holiday unless otherwise specified. Should the Owner or The Old Chequers Limited be dissatisfied with the condition of the property upon the guests’ departure, the additional cleaning will be charged at £20 per hour and will be claimed from the Damage Waiver or taken from the Cautionary Good Housekeeping Deposit (property dependent).
9.3 On departure all windows and doors must be checked and securely locked. Keys must be returned to the key safe and the key safe locked properly. In the event that keys are not returned, then a charge will be incurred by you, the Guest to cover locksmith costs to change locks and replace keys.
9.4 To permit the Owners reasonable access to the property.
9.5 Not to part with possession of the property, or share it, except with members of the party shown on the Booking Form. All Guests at the property must be notified to The Old Chequers Limited at the time of booking.
9.6 Not to sell or transfer the booking to another party without The Old Chequers Limited agreement.
9.7 Not to exceed the total number of people stipulated in the property description – a cot may only be occupied by a child aged 36 months or less.
9.8 Not to cause an annoyance or become a nuisance to occupants of adjoining premises.
9.9 Not to smoke at The Old Chequers Limited property. Smoking is permitted outside the property on condition that all cigarette butts and ash are cleared and disposed of, by you, the guest, before departure.
10.1 The Old Chequers Limited will not be liable for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with, the rental unless The Old Chequers Limited is responsible. In addition, The Old Chequers Limited accept no liability for loss of, or damage to the Guest’s possessions on the Owners property or land.
10.2 Nothing in these clauses excludes or limits the liability of The Old Chequers Limited: For death or personal injury caused by The Old Chequers Limited negligence. For any matter which it would be illegal for The Old Chequers Limited to exclude or attempt to excluded their liability.
11. Personal Belongings
If the Guest, or any members of your party leave any personal belongings behind at the property after departure, the Guest will be charged the cost of postage and packaging and an admin fee to have them returned. Any items found by the servicing company responsible for the property will be disposed of within 30 days if not claimed. All perishable foods will automatically be disposed of at the time of the changeover.
12.1 Pets are only permitted with the prior written consent of The Old Chequers Limited and are to be kept under control and exercised off the premises.
12.2 Pets are not permitted in the bedrooms or on the furniture and The Old Chequers Limited cannot accept responsibility for their safety. Pets must not be left in the property unsupervised as this can result in considerable damage to the property and distress to the pet. An additional housekeeping charge of £50 per week or short break will be made for each pet.
12.3 Any fouling of lawns, paths or outside surfaces shall be cleared up without delay, by the Guest. Failure to do this will result in additional charges being made which will be claimed from the Damage Waiver.
13. Non-availability of Property
13.1 If for any reason beyond The Old Chequers Limited control the property is not available on the date booked (owing, for example, to flood damage) all rent and charges paid in advance by the guest will be refunded.
14. Group Bookings
The Old Chequers Limited reserves the right to refuse a booking from a) all male or all female parties of more than six people or b) groups of three or more single people under the age of 18, especially during Hunstanton Tennis Week which takes place in August of each year.
15. The Holiday
The Guest has the right to occupy the property for a holiday only (within the meaning of schedule 1, paragraph 9 of the Housing Act 1988). The letting does not confer a short hold tenancy or give rise to a relationship of Landlord and Tenant.
16.1 All complaints must be notified to The Old Chequers Limited as soon as reasonably practicable, as The Old Chequers Limited may be required to carry out an on-the-spot investigation and if necessary, take remedial action. Guests have a legal obligation to mitigate their loss.
16.2 If The Old Chequers Limited are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the Guest will waive all rights. All complaints relating to the cleanliness of the property should be reported within two hours of entry to the property.
17. Breach of Contract
17.1 If there is a breach of any of these clauses by the Guest or any of their party, The Old Chequers Limited reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.
17.2 If there is a breach of any of these conditions by The Old Chequers Limited, then the Guests have the right to end the Holiday and leave.
17.3 Ending the Holiday by The Old Chequers Limited or the Guest does not affect that party’s other rights and remedies.
18. Data and Privacy
18.1 In making a booking we will ask for personal information such as your name, postal address, email address, telephone number and payment details. We may use the data to inform you about news and information we think may be of interest to you. We will not pass your information onto any third parties for the purposes of administration. By booking with us you are deemed to have consented to the use of personal information for this purpose.
18.2 The Old Chequers Limited is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.
19. Governing Law
The Old Chequers Limited and the Guest, agree that the law applying to this Contract will be English law and that we agree that the jurisdiction of the English Courts shall apply in any dispute or claim arising out of this agreement.